Job Description
Are you looking for a stable career with a top-tier federal contractor? National Benefits Administration is seeking a detail-oriented Federal Benefits Specialist to join our team in Albuquerque, NM. This is a weekend shift position offering competitive pay, comprehensive health benefits, and the opportunity to serve our nation's citizens and veterans.
In this role, you will be the first point of contact for applicants navigating the federal benefits process. We are looking for a reliable professional who can handle high volumes of inquiries with empathy and precision. Join us in making a tangible impact on the community while enjoying a predictable work-life balance.
In this role, you will be the first point of contact for applicants navigating the federal benefits process. We are looking for a reliable professional who can handle high volumes of inquiries with empathy and precision. Join us in making a tangible impact on the community while enjoying a predictable work-life balance.
Responsibilities
- Review and process federal benefit applications and claims with high accuracy and adherence to deadlines.
- Provide exceptional customer service and guidance to applicants via phone, email, and in-person interactions.
- Maintain strict confidentiality of sensitive government records and personal data at all times.
- Collaborate effectively with the Monday-Friday operations team to ensure seamless workflow handovers.
- Update applicant status in secure federal databases and tracking systems.
- Assist in preparing audit reports and compliance documentation for federal oversight.
- Identify trends in applicant inquiries and suggest process improvements to management.
Qualifications
- United States Citizenship and eligibility for a federal background check (Secret clearance is a plus).
- High school diploma or GED equivalent; an Associate’s degree in Human Resources or Public Administration is highly preferred.
- Previous experience in a customer service or administrative role within the government or private sector.
- Strong attention to detail and the ability to follow complex federal regulations and policies.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and federal case management software (e.g., CiviCore).
- Ability to work weekends (Friday, Saturday, Sunday) with a flexible schedule and occasional overtime.