Job Description
We are seeking a dedicated and detail-oriented Federal Benefits Specialist to join our elite team in Las Vegas. In this pivotal role, you will serve the federal community by processing claims and providing exceptional customer service. We offer a stable work environment with competitive pay and comprehensive benefits for our weekend workforce.
Our organization is committed to excellence in public service. As a Federal Benefits Specialist on the weekend shift, you will be the first point of contact for many, ensuring that federal benefits are delivered accurately and efficiently. If you are looking for a career in the public sector with a modern, supportive company culture, we want to hear from you.
Responsibilities
- Review and process incoming federal benefit claims with a high degree of accuracy and speed.
- Answer high-volume phone inquiries regarding eligibility, status, and documentation requirements.
- Ensure strict compliance with federal regulations and agency protocols at all times.
- Enter and maintain sensitive data in secure government databases and internal systems.
- Collaborate with the weekday team to resolve complex issues and ensure continuity of service.
- Provide exceptional written and verbal communication to diverse federal clients.
- Participate in weekly training sessions to stay updated on policy changes and compliance standards.
Qualifications
- Previous experience in federal customer service, claims processing, or public administration.
- Ability to type 40+ WPM with a high degree of accuracy.
- Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook).
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- High school diploma or GED required; Associate’s degree preferred.
- U.S. Citizenship is required for this federal position.
- Excellent problem-solving skills and the ability to remain calm under pressure.