Job Description
Are you seeking a stable career in federal service with the flexibility of a weekend schedule?
Join Apex Federal Services, a leading government contractor dedicated to excellence in public service. We are currently hiring a motivated Federal Operations Specialist for our Kansas City, MO location. This role offers a competitive weekend shift premium, comprehensive health benefits, and the opportunity to make a tangible impact on federal operations.
In this position, you will serve as the first point of contact for critical government inquiries, ensuring timely and accurate processing of sensitive information. We value integrity, precision, and dedication to public service.
Responsibilities
- Manage Weekend Caseloads: Process and verify incoming federal applications, claims, and documentation with a high degree of accuracy during weekend shifts.
- Customer Service: Provide exceptional support to federal employees and constituents via phone, email, and in-person, addressing complex inquiries regarding regulations and procedures.
- Data Integrity: Maintain precise electronic and hard-copy records of all transactions, ensuring compliance with federal data privacy standards.
- Collaboration: Work closely with the weekday operations team to ensure seamless handover of tasks and continuity of service.
- Compliance: Adhere strictly to agency protocols, security regulations, and internal policies to safeguard sensitive government information.
- Issue Resolution: Identify and troubleshoot processing errors, escalating complex issues to senior management when necessary.
Qualifications
- Eligibility: Must be a U.S. Citizen and eligible for a Public Trust background clearance.
- Education: High School Diploma or GED required; Associate’s degree or higher preferred.
- Experience: Minimum of 2 years of experience in customer service, administrative support, or federal government operations.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn federal case management software quickly.
- Typing: Minimum typing speed of 40 WPM with high accuracy.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.