Job Description
Join a Top Federal Contractor in Atlanta!
Federal Services Corp is seeking a detail-oriented and professional Federal Benefits Specialist to join our high-impact team. In this role, you will play a crucial part in supporting federal agencies by processing sensitive benefit applications and ensuring compliance with government regulations. If you value stability, government service, and a work-life balance that includes a 3-day weekend, we want to hear from you.
Why Apply?
- Weekend Flexibility: Enjoy a full-time schedule with the unique perk of a 3-day weekend.
- Competitive Compensation: Earn $25.00 - $35.00 per hour based on experience.
- Career Growth: Clear pathways for advancement within the federal contracting sector.
- Modern Environment: Work in a state-of-the-art facility in the heart of Atlanta.
Responsibilities
- Review, validate, and process incoming federal benefit applications and correspondence with high accuracy.
- Provide exceptional customer service to federal applicants via phone, email, and in-person inquiries.
- Maintain and organize confidential case files in strict adherence to federal privacy and compliance standards.
- Input data into federal systems (e.g., EFMS, ID.me) and perform regular audits to ensure data integrity.
- Assist in resolving complex eligibility issues and escalating matters to supervisors when necessary.
- Collaborate with the operations team to optimize weekend workflow and reduce processing times.
Qualifications
- Citizenship: Must be a U.S. Citizen and eligible for a federal background investigation (Public Trust clearance).
- Experience: Minimum of 2 years of experience in customer service, administrative support, or government processing.
- Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn new software quickly.
- Communication: Strong verbal and written communication skills with the ability to explain complex policies clearly.
- Detail-Oriented: Demonstrated ability to maintain accuracy in high-volume data entry and document management.
- Availability: Must be available to work full-time hours on Saturdays and Sundays.