Job Description
Are you seeking a stable career with excellent benefits and a meaningful impact? Federal Benefits Solutions Inc. is currently hiring a dedicated Weekend Shift Specialist for our Columbus, Ohio location. In this role, you will support federal agencies by assisting employees with critical benefits administration, ensuring continuity of service even on weekends.
Why Join Us?
We offer a comprehensive benefits package, including health, dental, and vision insurance, a generous retirement plan (401k matching), and paid time off. We are looking for individuals who thrive in a professional environment and are committed to serving the public sector.
Responsibilities
- Provide Customer Support: Assist federal employees with benefits inquiries and document requests on Saturdays and Sundays.
- Process Applications: Accurately review, verify, and process federal benefit applications and enrollment forms.
- Record Management: Maintain secure and organized digital and physical files for federal case records.
- Issue Resolution: Troubleshoot and resolve benefit discrepancies or administrative errors promptly.
- Team Collaboration: Coordinate with weekday teams to ensure seamless handovers of ongoing cases.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in administrative support or customer service is highly desirable.
- Skills: Strong attention to detail and proficiency in Microsoft Office Suite.
- Availability: Must be available to work rotating weekend shifts (Saturday and/or Sunday).
- Communication: Excellent verbal and written communication skills for interacting with federal staff.