Job Description
Join the Social Security Administration as an immediate hire Federal Claims Processor in Charlotte, NC. This urgent role requires dedicated professionals to process complex benefit claims with precision and compassion. You'll serve our nation's seniors and disabled citizens while working in a collaborative, mission-driven environment. Full training provided—no prior federal experience required!
Responsibilities
- Process and adjudicate Social Security retirement, disability, and survivor claims
- Review medical documentation and legal evidence for compliance with federal regulations
- Communicate claim status to beneficiaries via phone, email, and written correspondence
- Maintain accurate records in federal databases (e.g., Modernized Claims System)
- Collaborate with medical consultants and legal advisors on complex cases
- Meet monthly productivity targets while maintaining 98% accuracy standards
Qualifications
- US citizenship required
- High school diploma or equivalent (college degree preferred)
- Proficiency in Microsoft Office Suite and data entry (60+ WPM)
- Strong attention to detail and ability to handle confidential information
- Experience in customer service or claims processing (federal background a plus)
- Ability to pass federal background check and drug screening
- Must start within 5 business days of offer