Job Description
Join the Social Security Administration as a Federal Claims Representative in Cleveland, OH. You'll be at the forefront of delivering critical services to citizens, processing retirement, disability, and survivor claims with precision and compassion. This premium opportunity offers competitive federal benefits, career advancement pathways, and the chance to make a tangible impact in our community.
Responsibilities
- Review and process complex federal benefit claims for retirement, disability, and survivor programs
- Conduct thorough interviews with claimants to gather accurate documentation and medical evidence
- Analyze eligibility requirements and apply federal regulations consistently
- Provide exceptional customer service via phone, email, and in-person consultations
- Maintain detailed case records in federal databases with 100% accuracy
- Collaborate with medical and legal teams to resolve complex claim issues
- Participate in ongoing training to stay current with federal policy updates
Qualifications
- Bachelor's degree from an accredited institution or equivalent experience
- Minimum 2 years customer service experience with documentation review
- Proficiency in federal claim processing systems (e.g., MAXIS, MSSICS)
- Strong analytical skills with attention to detail and regulatory compliance
- Excellent communication skills for sensitive client interactions
- U.S. citizenship and ability to pass federal background investigation
- Basic knowledge of Social Security Act provisions preferred