Job Description
We are currently seeking a detail-oriented Federal Customer Service Representative to join our dedicated team in Los Angeles, CA. This is an excellent opportunity for individuals seeking a stable career with the federal government. We pride ourselves on offering competitive salaries, comprehensive benefits packages, and the security of weekly paychecks. If you are looking to build a long-term career with purpose and stability, we want to hear from you.
Key Responsibilities:
Responsibilities
- Provide exceptional customer service to federal employees and the general public via phone, email, and in-person.
- Process and maintain accurate records of incoming inquiries and sensitive correspondence.
- Assist in the preparation and organization of government documents and case files.
- Resolve complex issues by coordinating with various federal departments and agencies.
- Maintain strict adherence to federal security protocols, privacy regulations, and confidentiality standards.
- Perform data entry tasks with high accuracy to support administrative operations.
Qualifications
- U.S. Citizenship is required for this federal position.
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and basic data entry skills (35+ WPM).
- Ability to pass a standard background check and obtain required security clearance.