Job Description
Join the Mission: Federal IT Support Specialist (Night Shift)
Are you ready to support critical national infrastructure from the ground up? Apex Federal Solutions is seeking a dedicated and detail-oriented Federal IT Support Specialist to join our elite team in Albuquerque, New Mexico. In this pivotal role, you will ensure the uninterrupted operation of federal networks and systems during high-stakes night shifts, providing technical assistance to government personnel and maintaining the highest standards of security compliance.
Why Join Us?
- Mission-Driven Work: Directly support federal agencies and their vital missions.
- Competitive Compensation: Earn between $65,000 and $90,000 annually based on experience.
- Night Shift Benefits: Enjoy a consistent schedule with reduced commute stress and potential shift differential premiums.
- Career Growth: Clear path to certifications and promotions within the federal contracting sector.
Key Responsibilities
As the Night Shift IT Specialist, your daily mission will involve:
- Providing tier-2 and tier-3 technical support for federal employees, troubleshooting hardware, software, and network connectivity issues.
- Monitoring system performance and security logs during off-hours to detect and respond to anomalies immediately.
- Performing routine server maintenance, patch management, and data backups to ensure system integrity and disaster recovery readiness.
- Managing a high volume of Helpdesk tickets, ensuring all issues are resolved within established Service Level Agreements (SLAs).
- Collaborating with the Day Shift team to hand over critical incidents and ensure seamless operational continuity.
- Adhering to strict federal security protocols, including NIST compliance and secure data handling procedures.
Qualifications
To succeed in this role, you must possess the following qualifications:
- Active Secret Security Clearance (or eligibility to obtain one) is required.
- Associate’s Degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
- Minimum of 2-4 years of experience in IT support, helpdesk, or system administration.
- Certifications such as CompTIA Security+, Network+, or ITIL Foundation are highly desirable.
- Must be willing and able to work rotating night shifts (e.g., 7:00 PM – 7:00 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.
Skills & Competencies
Active Directory, Windows Server Administration, Remote Desktop Services, Helpdesk Ticketing Systems, Network Troubleshooting, Security Protocols, ITIL, Night Shift Availability.
Responsibilities
- Providing tier-2 and tier-3 technical support for federal employees, troubleshooting hardware, software, and network connectivity issues.
- Monitoring system performance and security logs during off-hours to detect and respond to anomalies immediately.
- Performing routine server maintenance, patch management, and data backups to ensure system integrity and disaster recovery readiness.
- Managing a high volume of Helpdesk tickets, ensuring all issues are resolved within established Service Level Agreements (SLAs).
- Collaborating with the Day Shift team to hand over critical incidents and ensure seamless operational continuity.
- Adhering to strict federal security protocols, including NIST compliance and secure data handling procedures.
Qualifications
- Active Secret Security Clearance (or eligibility to obtain one) is required.
- Associate’s Degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
- Minimum of 2-4 years of experience in IT support, helpdesk, or system administration.
- Certifications such as CompTIA Security+, Network+, or ITIL Foundation are highly desirable.
- Must be willing and able to work rotating night shifts (e.g., 7:00 PM – 7:00 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.