Job Description
We are seeking a highly motivated Federal IT Support Specialist to join our elite team in Arlington, Virginia. This is a unique opportunity to secure a stable, long-term career within the federal sector. You will be at the forefront of technological innovation, providing critical infrastructure support to government agencies.
In this role, you will ensure the continuity of essential government services by maintaining robust IT systems and providing top-tier technical assistance to federal personnel. If you are looking for a career that offers security, purpose, and professional growth, apply today.
Responsibilities
- Provide Tier 2/3 technical support for federal systems, hardware, and software environments.
- Manage and resolve IT service requests and incidents using the Service Desk ticketing system.
- Configure, deploy, and troubleshoot workstations, printers, and mobile devices.
- Ensure strict compliance with federal IT security policies, FISMA standards, and NIST protocols.
- Conduct regular system maintenance and performance monitoring to prevent downtime.
- Collaborate with cross-functional teams to improve IT service delivery and user satisfaction.
- Maintain accurate documentation of all technical procedures and incidents.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support within a federal or government contracting environment.
- Proficiency in Windows 10/11, Microsoft Office 365, and basic scripting (PowerShell/Batch).
- Strong knowledge of network troubleshooting, Active Directory, and hardware repair.
- Ability to obtain and maintain a Public Trust clearance (Secret level preferred).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical stakeholders.