Job Description
Are you seeking a stable career with the Federal Government? Apex Federal Services is currently hiring a Federal IT Support Specialist to join our dynamic team in Illinois.
We offer competitive salaries, weekly pay, and comprehensive benefits packages for eligible employees. This is an excellent opportunity for tech professionals looking to work within a secure federal environment with a focus on remote and hybrid work models.
Why Join Us?
- Weekly Pay Cycle
- Comprehensive Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Matching
- Paid Time Off and Holiday Pay
Responsibilities
- Provide Tier 2/3 technical support to federal agency employees via phone, email, and remote access tools.
- Manage and maintain IT hardware, peripherals, and software installations.
- Ensure strict compliance with federal security protocols, FISMA regulations, and NIST standards.
- Monitor system performance and troubleshoot complex network and connectivity issues.
- Maintain accurate documentation of all incidents, tickets, and resolutions within the Service Desk database.
- Collaborate with the cybersecurity team to identify and mitigate potential threats.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent military experience.
- Active Security+ or CISSP certification is highly preferred.
- Minimum of 3 years of experience in IT support, preferably within a government or large enterprise environment.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be a U.S. Citizen and eligible for a government security clearance (or willing to obtain one).