Job Description
Are you a technical expert looking to make a tangible impact on national security? Apex Federal Solutions is seeking a highly skilled and dedicated Federal IT Support Specialist to join our mission-critical team in Virginia Beach, VA.
We are currently offering a competitive hourly rate and a weekend shift schedule for this key role. If you are an IT professional who thrives in a fast-paced federal environment and wants to contribute to vital government operations without sacrificing your personal time, we want to hear from you.
As part of our team, you will provide top-tier technical support, ensuring our federal clients have uninterrupted access to secure information systems. We offer a comprehensive benefits package, including health coverage, retirement plans, and opportunities for professional growth.
Responsibilities
- Provide Tier 2/3 technical support and troubleshooting for federal personnel, including hardware, software, and network issues.
- Manage and deploy IT assets, ensuring compliance with federal security standards and configurations.
- Monitor system performance and respond to critical alerts during weekend shifts to maintain operational continuity.
- Maintain accurate documentation of incidents, resolutions, and asset inventories in our ServiceNow ticketing system.
- Conduct security audits and ensure adherence to NIST and DoD security policies.
- Assist in the installation, configuration, and maintenance of workstations, printers, and peripheral devices.
Qualifications
- Active Secret or Top Secret Security Clearance (or ability to obtain one).
- Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
- Minimum of 3-5 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Experience with troubleshooting hardware and network connectivity issues.
- Ability to obtain and maintain a favorable background investigation and drug screening.