Job Description
Are you looking for stability, excellent benefits, and a meaningful career in government service? We are currently seeking a dedicated Federal IT Support Specialist to join our team for our Weekend Shift operations in Houston, Texas. This is an incredible opportunity to serve the public while enjoying a work-life balance with weekend-only hours.
Why Join Us?
- Competitive Salary: Earn between $55,000 and $80,000 annually based on experience.
- Comprehensive Benefits: Includes medical, dental, vision, and life insurance.
- Retirement Security: Participation in the Federal Employees Retirement System (FERS).
- Work-Life Balance: Enjoy your weekdays off with a consistent weekend schedule.
- Paid Time Off: Generous vacation and sick leave policies.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for federal employees and internal systems during weekend shifts.
- Monitor server infrastructure, networks, and endpoints to ensure 99.9% uptime.
- Diagnose and resolve hardware and software malfunctions efficiently.
- Perform routine system backups and security patching during off-peak hours.
- Document all incidents and resolutions in the Federal IT Service Desk ticketing system.
- Collaborate with the Weekday Support Team to ensure seamless handovers.
- Assist in the installation and configuration of new hardware and software for federal clients.
Qualifications
- High School Diploma or GED equivalent; Associate’s degree in Information Technology or related field preferred.
- Basic knowledge of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday-Sunday) and holidays as required.
- Reliable transportation and punctuality are mandatory.
- Ability to obtain a Public Trust Security Clearance (background check required).