Job Description
Are you seeking a stable career path with a leading government contractor in New York? GovForce Solutions is currently hiring a Federal IT Support Specialist for a critical weekend shift role. Join a team dedicated to national security and public service, where your technical skills contribute to a mission that matters. This is an excellent opportunity for IT professionals looking for job security, comprehensive benefits, and a predictable schedule.
Why Choose Us?
- Work with a stable, established federal contractor.
- Competitive salary and comprehensive health benefits package.
- Retirement plan (401k) with company matching.
- Professional development and certifications reimbursement.
Responsibilities
- Provide tier 2 technical support for federal agency hardware, software, and network infrastructure during weekend operations.
- Monitor and troubleshoot critical systems to ensure 99.9% uptime for government personnel.
- Respond to and resolve Help Desk tickets in a timely and professional manner.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Ensure strict compliance with federal security protocols and ITIL best practices.
- Document all technical interventions and maintain accurate service logs.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 3 years of experience in IT support or help desk roles.
- Experience with federal government contracts or DoD environments is highly preferred.
- Strong knowledge of Microsoft Windows, Active Directory, and TCP/IP networking.
- Must be available to work a rotating weekend schedule (Friday-Monday or Saturday-Sunday).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.