Job Description
Join a Premier Federal Contractor in Washington, DC!
SecureGov Solutions is seeking a detail-oriented Part-Time IT Support Specialist to provide critical technical assistance to our federal clients. If you are passionate about public service and possess strong technical acumen, we want to hear from you. This is a fantastic opportunity to work in a dynamic environment with flexible scheduling.
Why Join Us?
- Impactful Work: Support missions that make a difference in our community and nation.
- Flexible Schedule: Enjoy a part-time arrangement that fits your lifestyle while maintaining career growth.
- Professional Environment: Work with a team of industry experts in a modern, collaborative office space in the heart of DC.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal agency employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and maintain a comprehensive inventory of IT assets and equipment.
- Assist in the setup and configuration of workstations, printers, and peripherals.
- Document all technical issues, resolutions, and user interactions in the IT Service Management system.
- Ensure compliance with federal security protocols and NIST standards during all support interactions.
- Collaborate with the senior engineering team to identify and implement process improvements.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support or a related technical role.
- Familiarity with federal government IT environments and security clearance processes is a plus.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to obtain a Public Trust clearance (or willingness to undergo the necessary background checks).
- Self-motivated individual with strong problem-solving skills and a customer-first attitude.