Job Description
Are you a tech professional seeking stability and weekly pay in the federal sector? Apex Federal Solutions is currently hiring a dedicated IT Support Specialist to join our team in Arlington, Virginia. We specialize in delivering top-tier technology solutions to federal agencies and are looking for candidates who value job security, professional growth, and competitive compensation.
In this role, you will provide critical technical assistance to government personnel, ensuring that federal systems run smoothly and securely. If you are looking to advance your career in a prestigious government contracting environment, apply today.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal agency hardware and software systems.
- Manage and resolve complex IT incidents and service requests via the ticketing system within SLA guidelines.
- Install, configure, and troubleshoot desktops, laptops, printers, and network peripherals.
- Assist in the implementation and maintenance of cybersecurity protocols and compliance standards.
- Conduct regular system audits and provide status reports to federal stakeholders.
- Mentor junior staff members and conduct knowledge-sharing sessions.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in IT support, helpdesk, or system administration within a government or corporate environment.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with federal security regulations (e.g., NIST, FISMA) is highly preferred.
- Excellent written and verbal communication skills for interfacing with diverse stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.