Job Description
Are you a dedicated IT professional seeking a stable career with a federal contractor? Apex Federal Solutions is currently hiring a Federal IT Support Specialist to support critical government infrastructure in Kansas City, MO. We offer a competitive compensation package with weekly pay to ensure your hard work is rewarded promptly.
In this role, you will serve as the primary point of contact for technical support, ensuring mission-critical systems remain operational. We are looking for individuals who are detail-oriented, security-conscious, and eager to contribute to the federal workforce.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to federal agency employees via phone, email, and in-person visits.
- Diagnose and resolve hardware, software, and network connectivity issues within the local area network (LAN).
- Manage and maintain an inventory of IT assets, including laptops, printers, and peripherals.
- Install, configure, and troubleshoot operating systems such as Windows and Linux.
- Document all incidents, resolutions, and maintenance activities in the Service Desk Management System.
- Collaborate with senior engineers to implement security patches and system updates.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2-4 years of experience in IT support, help desk, or technical services.
- Experience with federal government IT environments or working under a security clearance is a major plus.
- Familiarity with standard ITIL practices and Service Desk software.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to pass a background check and obtain required government clearance.