Job Description
We are seeking a highly motivated and detail-oriented Federal Operations Specialist to join our team in Philadelphia, PA. In this pivotal role, you will support critical federal initiatives by providing top-tier customer service and administrative support during our high-impact weekend shifts. This is an excellent opportunity for professionals looking for stability, competitive benefits, and the chance to serve the public sector.
Why Join Us?
- Stability: Work with a leading federal contractor with a proven track record of excellence.
- Benefits: Comprehensive health, dental, and vision insurance, generous PTO, and a 401(k) matching plan.
- Growth: Clear pathways for career advancement within the federal contracting sector.
Responsibilities
- Manage high-volume inbound and outbound communications via phone and email during weekend shifts.
- Process sensitive federal data entry and documentation with a strict adherence to security protocols and compliance standards.
- Resolve complex customer inquiries and escalations efficiently to ensure high satisfaction scores.
- Collaborate with cross-functional teams to ensure continuity of operations during off-hours.
- Maintain accurate records of all interactions and transactions in secure federal databases.
- Adhere to all federal regulations, agency policies, and safety guidelines at all times.
Qualifications
- Must be a U.S. Citizen and possess (or be willing to obtain) a suitable background investigation/security clearance.
- Minimum of 2 years of experience in customer service, administrative support, or a related federal role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and government-specific software.
- Excellent verbal and written communication skills with the ability to interact with diverse stakeholders.
- Ability to work independently and manage time effectively during weekend hours.
- High level of attention to detail and accuracy in data handling.