Job Description
Are you seeking a stable career with the flexibility of part-time work? Nashville Federal Services is currently accepting applications for dedicated Customer Service Representatives to support our federal agency partners in Nashville, TN. This role offers the opportunity to contribute to critical government operations while enjoying a work-life balance.
We are looking for individuals who pride themselves on exceptional service, attention to detail, and a commitment to public service. Join our team and experience the benefits of working with a top-tier federal contractor.
Responsibilities
- Provide professional, courteous assistance to federal employees, visitors, and applicants via phone and in-person.
- Manage high volumes of inquiries regarding federal programs, applications, and procedures.
- Perform accurate data entry and maintain up-to-date electronic and physical records.
- Assist with the preparation and processing of documents, ensuring strict adherence to federal compliance standards.
- Collaborate with team leads to improve workflow efficiency and customer satisfaction scores.
- Answer, screen, and forward incoming correspondence appropriately.
Qualifications
- United States Citizenship is mandatory for this federal position.
- High School Diploma or General Education Development (GED) certificate required.
- Previous experience in customer service, administration, or a government-related field is highly preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to pass a standard background check and obtain necessary security clearance.
- Strong interpersonal communication skills with the ability to explain complex information clearly.