Job Description
Join the Nation's Premier Federal Agency
We are currently seeking dedicated individuals to join our team as Federal Pension Claims Specialists. In this pivotal role, you will directly support federal retirees and veterans by managing pension inquiries, processing claims, and ensuring the delivery of essential benefits. We are offering a 100% Remote opportunity for qualified candidates residing in Illinois. No prior experience is required; we provide comprehensive training for motivated self-starters.
As a key member of our remote workforce, you will serve as the face of the agency for thousands of beneficiaries. Your expertise will ensure that pension plans are administered accurately and efficiently, providing financial security to those who have served our country.
Responsibilities
- Respond to incoming inquiries regarding federal pension plans, retirement benefits, and Thrift Savings Plans (TSP) via phone, email, and secure messaging.
- Review and process pension claims and documentation to ensure accuracy and compliance with federal regulations.
- Conduct research into employee records to resolve complex pension discrepancies and eligibility questions.
- Provide exceptional customer service by maintaining a professional demeanor and empathy for all beneficiaries.
- Update beneficiary records and case files in our secure federal database systems.
- Collaborate with the Claims Review team to ensure timely resolution of pending pension issues.
- Stay updated on federal policy changes and pension regulations to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn proprietary database software quickly.
- Excellent verbal and written communication skills, with the ability to explain complex pension information clearly.
- Must be legally authorized to work in the United States.
- Ability to work independently in a remote environment with high internet reliability.
- Basic understanding of administrative processes or customer service is a plus, but not mandatory.
- Must pass a background check and security clearance screening.