Job Description
Join the Nation’s Premier Federal Retirement Administration Agency.
The U.S. Office of Personnel Management (OPM) is seeking motivated individuals to join our team in Chicago, Illinois. As a pivotal player in the Federal Government, we are dedicated to serving the nation’s civilian workforce by managing the Federal Pension Plan. We are currently accepting applications for entry-level positions that do not require prior experience.
We provide comprehensive on-the-job training and mentorship to help you grow into a vital role in Federal Benefits Administration. If you possess a strong work ethic, attention to detail, and a desire to serve the public, this is your opportunity to launch a rewarding career in the Federal sector.
Why Join Us?
- Competitive salary and benefits package.
- Generous Federal Pension Plan and retirement savings options.
- Work-life balance with a standard 40-hour work week.
- Opportunity for professional growth and advancement within the Federal Government.
Responsibilities
- Pension Administration: Assist in the processing and calculation of Federal Pension Plan applications and inquiries from retirees and beneficiaries.
- Customer Service: Serve as the primary point of contact for walk-in and telephone inquiries regarding federal benefits, providing accurate and compassionate guidance.
- Data Management: Maintain accurate and up-to-date records within secure federal databases, ensuring data integrity and compliance with privacy regulations.
- Record Research: Conduct thorough research into employee history and service records to resolve complex pension discrepancies and questions.
- Compliance Support: Help ensure that all pension processing activities adhere to federal laws, regulations, and agency policies.
- Documentation: Prepare and file necessary documentation for pension claims, correspondence, and internal reports.
Qualifications
- Education: High School Diploma or GED required. Bachelor’s degree in Finance, Human Resources, or a related field is a plus but not mandatory.
- Experience: No prior experience required. We value potential and teachability. However, experience in customer service, data entry, or administrative support is highly desirable.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to learn federal software systems quickly.
- Attributes: Strong attention to detail, excellent verbal and written communication skills, and the ability to handle sensitive information with confidentiality.
- Eligibility: Must be a U.S. citizen and pass a standard background check and drug screening.