Job Description
Join a prestigious federal agency in Nashville, TN, serving the needs of retirees across the nation, including Florida. We are currently hiring a Pension Plan Specialist for our high-impact Weekend Shift team. In this role, you will be responsible for the accurate processing of federal pension claims, ensuring that beneficiaries receive their entitled benefits without delay.
This is a fantastic opportunity for individuals seeking stability and a meaningful career in public service. You will work in a modern, collaborative environment with comprehensive benefits and a schedule that offers a great work-life balance.
Responsibilities
- Process Pension Claims: Review and validate pension applications for federal retirees with a focus on weekend processing windows.
- Data Integrity: Maintain and update pension records in secure government databases, ensuring 100% accuracy.
- Customer Support: Assist federal employees and retirees via phone and email regarding their retirement plan inquiries.
- Compliance: Ensure all actions comply with the Employee Retirement Income Security Act (ERISA) and federal regulations.
- Issue Resolution: Investigate and resolve discrepancies in pension calculations and benefit distributions.
- Reporting: Prepare weekly reports on weekend processing volume and error rates.
Qualifications
- Education: Bachelor’s degree in Finance, Accounting, or a related field.
- Experience: Minimum of 2 years of experience in government pension administration, benefits management, or financial customer service.
- Skills: Proficiency in MS Office Suite and experience with government ERISA systems.
- Availability: Must be available to work rotating weekend shifts (Friday-Sunday) and holidays.
- Communication: Excellent verbal and written communication skills for interacting with senior stakeholders.