Job Description
Are you seeking a stable career with excellent benefits and weekend flexibility?
We are currently recruiting a dedicated Records Specialist to join the Social Security Administration team in New Orleans. In this role, you will play a critical part in maintaining the integrity of our national records while enjoying a predictable work-life balance with our weekend shift schedule.
As a federal employee, you will enjoy comprehensive health coverage, a generous retirement plan, and paid time off. If you are detail-oriented and looking to serve your community in a professional government environment, we want to hear from you.
Responsibilities
- Manage and process high-volume records requests with strict adherence to federal privacy regulations and security protocols.
- Digitize and index physical documents into the SSA's secure database systems to ensure accessibility for the public.
- Conduct quality assurance checks on incoming and outgoing correspondence to maintain high accuracy standards.
- Assist visitors at the service window by providing clear guidance on social security benefits and account inquiries.
- Collaborate with team leads to identify workflow improvements and streamline administrative processes.
- Maintain the physical and digital filing systems to ensure all records are organized, up-to-date, and easily retrievable.
Qualifications
- U.S. Citizenship is required for this position.
- High School Diploma or GED equivalent is mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry software.
- Excellent verbal and written communication skills, with the ability to interact professionally with the public.
- Ability to work independently and efficiently during weekend shifts, Monday through Friday, 9:00 AM - 5:00 PM.
- Strong attention to detail and the ability to handle sensitive information with absolute confidentiality.