Job Description
Are you looking for a stable career with the federal government? We are seeking dedicated Federal Service Representatives to join our Louisville team on a critical weekend shift. This role offers the opportunity to serve the public directly while enjoying comprehensive federal benefits and job security.
In this position, you will be the first point of contact for citizens needing assistance with social security services. Your role is vital in ensuring that our operations continue seamlessly during off-hours. If you are organized, detail-oriented, and committed to public service, we want to hear from you.
Why Join the Federal Workforce?
- Competitive salary and comprehensive benefits package.
- Job security and stability.
- Opportunity for career advancement within the federal system.
Responsibilities
- Provide exceptional customer service to the public during weekend shifts.
- Process Social Security claims and inquiries accurately and efficiently.
- Answer phones and assist walk-in visitors with documentation and information.
- Ensure strict confidentiality and compliance with federal regulations.
- Maintain accurate records of daily transactions and case files.
- Collaborate with weekday staff to ensure continuity of operations.
Qualifications
- Must be a U.S. Citizen.
- Ability to pass a federal background investigation and fingerprinting.
- Excellent written and verbal communication skills.
- Proficient in basic computer applications and data entry.
- Willingness and ability to work weekends and holidays as required.
- High school diploma or equivalent; some college preferred.