Job Description
Are you looking for a rewarding career within the federal sector? Federal Operations Center is seeking a detail-oriented and professional Federal Service Representative to join our team in Seattle, WA. We are specifically hiring for our high-visibility weekend shift program, offering a unique opportunity to support critical government operations while enjoying a stable work-life balance.
In this role, you will be the face of federal operations on the weekend, ensuring seamless service delivery and maintaining strict adherence to federal regulations. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off, making this an ideal position for those seeking long-term stability.
Why Join Us?
- Stability: Work with a top-tier federal contractor providing essential services to the government.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Schedule: Consistent weekend shift schedule (Friday-Monday or similar).
- Growth: Clear pathways for career advancement within the federal contracting sector.
Responsibilities
- Perform high-volume data entry and document verification for federal case files with 99% accuracy.
- Provide exceptional customer service to federal employees and constituents via phone, email, and in-person during weekend hours.
- Assist in the processing of official government correspondence and internal communications.
- Maintain strict confidentiality and compliance with federal security protocols and privacy laws.
- Monitor and update internal databases to reflect current status of federal projects and personnel.
- Collaborate with the weekday support team to ensure seamless continuity of operations.
- Report technical issues or system malfunctions to the IT support team promptly.
Qualifications
- Citizenship: Must be a U.S. Citizen and eligible for a government security clearance.
- Experience: Minimum of 2 years of experience in administrative support, customer service, or a related field within a government or corporate environment.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data management systems.
- Typing: Minimum typing speed of 45 WPM with high accuracy.
- Communication: Excellent verbal and written communication skills; ability to explain complex policies simply.
- Attention to Detail: Demonstrated ability to follow detailed instructions and maintain accurate records.
- Availability: Must be available to work weekends, including holidays as required by the agency.