Job Description
Join our dedicated team at the VA Oakland Healthcare System as a Weekend Medical Support Assistant. This vital role ensures seamless patient care coordination during weekend operations in a federal healthcare environment. You'll be the frontline contact for veterans, handling administrative tasks with precision while supporting our mission to deliver exceptional healthcare services. Enjoy competitive federal benefits, including health insurance and retirement plans, while working a consistent weekend schedule that provides excellent work-life balance.
Responsibilities
- Manage patient scheduling, registration, and check-in processes during weekend shifts
- Coordinate with medical staff to ensure smooth clinic operations and patient flow
- Process medical records, insurance verification, and billing documentation
- Provide exceptional customer service to veterans and their families
- Handle confidential patient information with strict adherence to HIPAA regulations
- Assist with weekend emergency triage and urgent care coordination
- Maintain accurate electronic health records (EHR) systems
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year healthcare administration or customer service experience
- Proficiency with electronic health records systems (e.g., VistA, Epic)
- Strong communication and interpersonal skills
- Ability to work independently during weekend shifts with minimal supervision
- Knowledge of medical terminology and healthcare processes
- U.S. citizenship required for federal position
- Ability to pass federal background check and security clearance