Job Description
Join the prestigious U.S. federal government as a Weekend Shift Specialist in our London office. This critical role ensures uninterrupted service delivery for U.S. citizens and legal residents abroad. Enjoy competitive benefits, flexible scheduling, and the opportunity to serve your community while maintaining work-life balance. We offer comprehensive training, career advancement pathways, and a supportive environment dedicated to public service excellence.
Responsibilities
- Provide accurate immigration information and case status updates to U.S. citizens and residents during weekend hours
- Process and verify immigration applications with strict adherence to federal regulations
- Document all interactions and maintain secure digital records in USCIS systems
- Collaborate with cross-functional teams to resolve complex cases requiring weekend attention
- Conduct quality assurance checks on weekend submissions before weekday handover
- Participate in continuous training on policy updates and procedural changes
Qualifications
- UK citizenship or indefinite leave to remain with right to work in the UK
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and digital case management systems
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision during weekend shifts
- Basic knowledge of U.S. immigration processes preferred
- Successful completion of federal background check