Job Description
We are seeking a detail-oriented Federal Weekend Support Specialist to join our dedicated team in Albuquerque, New Mexico. In this role, you will be instrumental in maintaining critical government operations during off-hours, ensuring seamless service delivery to citizens and internal stakeholders. If you are looking for a stable career in public service with competitive benefits and weekend hours, we want to hear from you.
Why Join Us?
- Competitive Salary: Based on federal GS scale with regular performance reviews.
- Comprehensive Benefits: Health, dental, and vision insurance, as well as a generous retirement plan.
- Work-Life Balance: Enjoy your weekdays free with our dedicated weekend shift schedule.
- Growth Opportunities: Clear pathways for internal promotion within the federal sector.
Apply today to take the next step in your career with the federal government.
Responsibilities
- Manage and respond to high-volume inquiries via phone, email, and secure portal during weekend shifts.
- Process federal applications and maintain accurate case files in compliance with privacy regulations.
- Perform data entry and verification for agency databases and records management systems.
- Collaborate with weekday operations teams to ensure continuity of service and resolve weekend-specific issues.
- Maintain a professional demeanor while upholding the highest standards of ethics and integrity.
- Conduct routine security briefings and ensure workspace compliance with federal safety protocols.
Qualifications
- United States Citizenship required for federal employment.
- High school diploma or GED equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, administrative support, or government operations.
- Proficient in Microsoft Office Suite and government-specific software (e.g., ACS, eOPF).
- Ability to work independently and efficiently during non-standard business hours (Weekends).
- Strong attention to detail and problem-solving skills.