Job Description
Join our dynamic team at the Indiana Bureau of Motor Vehicles as a Full-Time Customer Service Representative in Fort Wayne! We're seeking a dedicated professional to deliver exceptional service to our community while ensuring accurate DMV transactions. Enjoy competitive benefits, professional development opportunities, and a supportive work environment. Make a meaningful impact by assisting residents with licenses, registrations, and vehicle titles. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain accurate digital and paper records of all transactions
- Collaborate with team members to streamline service workflows
- Uphold strict confidentiality and data security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with discretion
- Valid Indiana driver's license required
- Bilingual (English/Spanish) candidates strongly encouraged to apply