Job Description
Join our award-winning team at the Texas DMV in Lubbock as a Full-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our community while supporting essential motor vehicle operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Why Join Us?
• Competitive hourly wage + performance bonuses
• Comprehensive health/dental/vision insurance
• Paid time off & retirement plans
• Professional development opportunities
• Work-life balance with fixed schedules
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy
- Resolve customer inquiries via phone, email, and in-person interactions
- Verify documentation and maintain strict compliance with state regulations
- Utilize DMV software systems to update records and process transactions
- Assist customers with testing procedures and appointment scheduling
- Collaborate with team members to streamline service delivery
- Uphold professional standards in all customer communications
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience preferred
- Proficient with computer systems and data entry
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license required
- Pass background check and drug screening
- Bilingual (English/Spanish) candidates strongly encouraged to apply