Job Description
Join our dynamic team at the Texas DMV and become the face of public service in Laredo! We're seeking a passionate Full-Time Customer Service Representative to deliver exceptional service to residents navigating vehicle registration, licensing, and titling processes. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions directly impact our community.
Responsibilities
- Provide in-person assistance to customers with DMV transactions including license renewals, vehicle registrations, and title transfers
- Process payments, verify documentation, and maintain accurate digital records
- Resolve customer inquiries with patience and professionalism while adhering to state regulations
- Collaborate with team members to streamline operations and reduce wait times
- Stay updated on policy changes and procedural updates to ensure compliance
- Contribute to a positive customer experience through proactive problem-solving
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Strong proficiency with computer systems and MS Office Suite
- Excellent communication skills in both English and Spanish (bilingual required)
- Ability to handle confidential information with discretion and professionalism
- Valid Texas Driver's License with clean driving record
- Ability to stand for extended periods and lift up to 25 lbs