Job Description
Join our dynamic team at the Tennessee Department of Safety and serve your community as a DMV Customer Service Representative. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to make a direct impact on residents' daily lives. We're seeking dedicated professionals who thrive in fast-paced environments and possess exceptional interpersonal skills. If you're passionate about delivering outstanding service while supporting essential government operations, apply today to begin your rewarding career with us.
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy and efficiency
- Provide clear guidance to customers regarding DMV policies, procedures, and documentation requirements
- Resolve customer inquiries and concerns through in-person, phone, and digital channels
- Maintain detailed records of transactions and ensure compliance with state regulations
- Collaborate with team members to optimize service workflows and reduce wait times
- Utilize specialized software systems to manage customer data and payment processing
- Conduct preliminary eligibility screenings for specialized licensing services
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with computer systems and data entry applications
- Strong communication skills with ability to explain complex information simply
- Ability to multitask effectively while maintaining attention to detail
- Valid Tennessee driver's license required
- Ability to work flexible hours including occasional Saturdays
- Background check and drug screening required