Job Description
Join our award-winning team at the Tennessee Department of Safety as a Full-Time DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Memphis residents at our Germantown Parkway location. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your career growth is prioritized. Help shape positive experiences for Tennesseans while advancing your skills in government service.
Why You'll Love Working With Us:
- Stable government position with excellent work-life balance
- Opportunities for advancement and specialized training
- Health, dental, and vision insurance starting day one
- Paid time off and retirement benefits
Responsibilities
- Efficiently process driver's license renewals, vehicle registrations, and title applications
- Provide accurate information on DMV procedures, fees, and documentation requirements
- Maintain detailed customer records using state-of-the-art DMV software systems
- Resolve customer inquiries with patience and professionalism while maintaining compliance with state regulations
- Collaborate with team members to optimize service workflows and reduce wait times
- Identify process improvement opportunities and contribute to team efficiency initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience with proven conflict resolution skills
- Proficiency in Microsoft Office Suite and ability to learn proprietary DMV software quickly
- Strong attention to detail with ability to manage multiple tasks simultaneously
- Valid Tennessee driver's license with clean driving record
- Ability to work flexible hours including occasional Saturdays
- Basic knowledge of Tennessee vehicle and traffic laws preferred