Job Description
Are you seeking a stable, impactful career in public service? The Texas Department of Motor Vehicles is currently hiring a detail-oriented and friendly DMV Customer Service Representative for our Fort Worth location.
As a key member of our team, you will serve as the primary point of contact for thousands of drivers and vehicle owners. We pride ourselves on efficiency and customer satisfaction. This role offers a fantastic opportunity to work in a fast-paced environment with comprehensive benefits, including health insurance, retirement plans, and paid time off.
Why Join Us?
- Competitive hourly wage ($19.00 - $24.50).
- Full benefits package (Medical, Dental, Vision).
- State-sponsored retirement plan (TRS).
- Professional growth and development opportunities.
Ready to make a difference in your community? Apply today!
Responsibilities
- Verify documents and process vehicle registrations, title transfers, and driver license applications accurately.
- Answer incoming phone calls and address customer inquiries regarding traffic laws and vehicle services.
- Utilize computer systems to update customer records and maintain precise databases.
- Handle cash transactions and reconcile daily receipts with accuracy.
- Assist customers with navigating the DMV process, explaining complex forms and fees clearly.
- Collaborate with supervisors to identify workflow improvements and enhance service quality.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service or administrative experience preferred.
- Strong proficiency in Microsoft Office Suite and computer data entry.
- Excellent verbal and written communication skills.
- Ability to work in a high-volume, fast-paced environment with a positive attitude.