Job Description
Are you seeking a stable career in public service? The City of Jacksonville is looking for a dedicated Government Case Manager to join our weekend operations team. This is an excellent opportunity to make a tangible impact in the community while enjoying the work-life balance of a structured weekend schedule.
As part of our government team, you will play a crucial role in assisting residents with social services, ensuring compliance with state regulations, and providing high-quality customer service. We offer a comprehensive benefits package and a supportive work environment.
Responsibilities
- Conduct intake interviews and case assessments for new applicants on Saturdays and Sundays.
- Process and verify documentation to ensure compliance with local and federal government regulations.
- Maintain accurate and confidential case files and records using government databases.
- Communicate effectively with community members, government agencies, and internal stakeholders.
- Collaborate with the full-time team to ensure seamless service delivery during weekend operations.
- Identify and refer clients to appropriate community resources and support programs.
Qualifications
- High school diploma or GED required; Associate degree in Social Work, Public Administration, or related field preferred.
- Minimum of 2 years of experience in a government, social services, or customer service environment.
- Must be available to work full-time hours with a primary focus on weekend shifts (Saturday and Sunday).
- Strong verbal and written communication skills with a focus on professionalism and diplomacy.
- Proficiency in Microsoft Office Suite and government case management software.
- Ability to handle sensitive information with strict confidentiality.