Job Description
Join Nebraska's premier public service agency with a stable career offering weekend remote shifts! We're seeking a dedicated Government Customer Service Specialist to deliver exceptional citizen support while enjoying work-life balance. This full-time remote position provides comprehensive benefits, job security, and the opportunity to serve your community from home. Ideal candidates thrive in structured environments with clear advancement pathways and competitive compensation.
Responsibilities
- Process citizen inquiries via phone, email, and digital platforms during weekend shifts
- Provide accurate information on government programs, services, and regulations
- Maintain detailed case records in secure government databases
- Collaborate with cross-functional teams to resolve complex citizen issues
- Ensure compliance with federal, state, and local policies
- Support emergency response protocols during weekend operations
- Conduct quality assurance reviews of customer interactions
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum 2 years customer service experience
- Proficiency with remote work technology (Zoom, Microsoft Teams)
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- U.S. citizenship and ability to pass federal background check
- Knowledge of Nebraska state government operations (preferred)