Job Description
Are you ready to make a tangible difference in your community while enjoying the financial flexibility of daily pay? Colorado Springs Public Sector Solutions is seeking a dedicated and professional Veterans Service Representative to join our high-impact government contracting team. In this pivotal role, you will serve as the critical bridge between our federal partners and the public, ensuring that veterans and residents receive the benefits and support they have earned.
We pride ourselves on a modern, high-conversion work environment that prioritizes employee well-being and efficiency. When you join our team, you are not just filling a vacancy; you are becoming part of a mission-driven organization that values your time and expertise.
Responsibilities
- Client Advocacy: Provide exceptional, empathetic service to veterans and residents by answering inquiries regarding government benefits, eligibility, and procedures.
- Document Review: meticulously review, verify, and process incoming applications and documentation to ensure compliance with strict government regulations.
- Case Management: Conduct intake interviews, gather necessary information, and maintain accurate, confidential digital and physical case files for all assigned cases.
- Collaboration: Liaise effectively with state agencies, local government offices, and internal teams to resolve complex eligibility issues and expedite claims.
- Compliance: Stay updated on changing federal and state policies, ensuring all processing aligns with the latest legal requirements.
- Reporting: Generate and submit weekly progress reports on case status and volume to ensure transparency and accountability.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Public Administration, Social Work, or a related field is preferred.
- Experience: Previous experience in government relations, military service, or customer service within a high-volume environment is highly desirable.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and capable of learning new database systems quickly.
- Communication: Excellent written and verbal communication skills with a focus on professionalism and clarity.
- Attention to Detail: Ability to manage large volumes of data while maintaining a high level of accuracy and confidentiality.
- Availability: Must be available to work flexible hours, including occasional evenings or weekends if required by contract.