Job Description
Join the City of Raleigh's Emergency Communications Division and make an immediate impact! We're seeking a dedicated Public Safety Communications Specialist to join our 24/7 operations center. This critical role supports police, fire, and emergency medical services through advanced dispatch systems. Enjoy competitive benefits, professional development opportunities, and the chance to serve your community in a dynamic, fast-paced environment. Immediate start available for qualified candidates.
Responsibilities
- Manage emergency calls and dispatch resources for police, fire, and EMS
- Operate CAD/RMS systems with precision and efficiency
- Maintain detailed incident documentation and compliance records
- Coordinate multi-agency responses during critical incidents
- Provide clear communication to first responders and public
- Participate in continuous training for emergency protocols
- Ensure compliance with NCIC/NLETS standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Valid NC Emergency Medical Dispatcher (EMD) certification
- Minimum 2 years public safety dispatch experience
- Ability to work rotating shifts including nights/weekends
- Proficiency in computer-aided dispatch systems
- Strong stress management and decision-making skills
- Successful background check and drug screening