Job Description
Are you ready to drive innovation in public service?
The City of Austin is seeking a detail-oriented IT Support Specialist to join our Information Technology Services department. In this pivotal role, you will ensure the digital infrastructure that powers our city operations remains robust, secure, and efficient.
We are looking for a proactive problem-solver who thrives in a fast-paced government environment. If you are committed to excellence and want to make a tangible difference in the Austin community, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work on mission-critical government projects.
- Professional development and career advancement opportunities.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage user accounts, permissions, and Active Directory services.
- Install, configure, and maintain operating systems and business applications.
- Monitor system performance and troubleshoot complex technical problems.
- Collaborate with cross-functional teams to improve IT service delivery.
- Document technical procedures and maintain accurate help desk records.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 3 years of experience in IT support or help desk administration.
- Proficiency in Windows Server, Active Directory, and Microsoft Office Suite.
- Strong understanding of network protocols and hardware troubleshooting.
- Excellent written and verbal communication skills.
- Ability to obtain a background check and government security clearance.