Job Description
Are you a dedicated IT professional seeking a stable and impactful career? We are actively recruiting a Technical Support Specialist for an immediate hire position in San Antonio, Texas. Join a leading state agency and leverage your technical expertise to drive operational excellence within a government environment.
Our team is committed to providing exceptional service and maintaining the integrity of critical state systems. You will play a pivotal role in ensuring our workforce has the tools and support they need to succeed daily. This role offers a competitive salary, comprehensive benefits package, and the opportunity to contribute to the community you live in.
Why Join Us?
- Immediate Start: Start making a difference right away.
- Competitive Pay: Salary range $50,000 - $65,000 depending on experience.
- Benefits: Premium health, dental, vision, and a robust state pension plan.
- Growth: Clear pathways for career advancement within state government.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network peripherals.
- Manage and resolve incoming service tickets efficiently within SLA guidelines.
- Perform system maintenance, software updates, and security patching.
- Assist users with Microsoft Office Suite and specialized agency software.
- Collaborate with network engineers to diagnose and resolve complex connectivity issues.
- Document technical procedures and maintain accurate inventory records.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- CompTIA A+ and/or Network+ certification is highly preferred.
- Minimum of 3 years of experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Windows 10/11, Active Directory, and Office 365.
- Excellent interpersonal and communication skills to interact with diverse stakeholders.
- Ability to work independently and prioritize tasks in a fast-paced environment.