Job Description
Join the dedicated team at Harris County Government as an IT Support Specialist. We are currently hiring immediately to support our growing infrastructure and ensure the digital safety of our county operations. This is a unique opportunity to serve the public while advancing your technical career in a stable, large-scale environment.
As a key member of our IT team, you will be the first line of defense in solving complex technical challenges, ensuring that our government employees have the tools they need to serve the community efficiently.
Why Join Us?
- Competitive hourly wage ($21.00 - $30.00)
- Comprehensive benefits package (Health, Dental, Vision)
- Public Service Retirement System (PSRS) eligibility
- Professional development and growth opportunities
Responsibilities
- Provide Tier 2+ technical support for hardware, software, and network connectivity issues.
- Configure, deploy, and manage end-user devices, including laptops, printers, and mobile equipment.
- Monitor network performance and troubleshoot server and application problems.
- Assist in the implementation of cybersecurity measures and compliance protocols.
- Document technical solutions and maintain accurate ticket resolution logs.
- Collaborate with vendors to ensure timely resolution of hardware and software contracts.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical experience.
- Valid CompTIA A+ certification or equivalent technical certification.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong working knowledge of Windows, Linux, and Active Directory environments.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to pass a comprehensive background check and drug screening.