Job Description
Make an Impact from Day One
Are you a tech-savvy problem solver ready to serve your community? Mecklenburg County is seeking a skilled IT Support Specialist to join our dynamic technology team. In this role, you will be the frontline defender of our digital infrastructure, ensuring that county employees and residents have reliable access to essential technology services.
We pride ourselves on a modern, inclusive work environment that values innovation and public service. If you have a passion for troubleshooting and a drive to improve efficiency, we want to hear from you.
Why Join Us?
- Stability & Security: Work with a stable government organization in the heart of North Carolina.
- Modern Tech Stack: Work with up-to-date hardware and software environments.
- Community Impact: Your technical skills directly support public safety, health, and administrative efficiency.
Apply today to advance your career in public service technology.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support to county staff via phone, email, and ticketing systems, resolving hardware, software, and network issues efficiently.
- Hardware Management: Perform installation, configuration, and troubleshooting of workstations, printers, mobile devices, and peripherals.
- Network Maintenance: Assist in maintaining local area networks (LAN) and wide area networks (WAN), ensuring optimal connectivity and security protocols.
- Software Deployment: Support the deployment and updates of critical business applications and operating systems.
- Asset Management: Assist in the tracking and inventory management of IT assets and hardware lifecycle support.
- Documentation: Maintain accurate records of technical issues, resolutions, and user configurations.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field; or equivalent technical certification (e.g., CompTIA A+, Network+).
- Experience: Minimum of 2 years of professional IT support experience in a corporate or government environment.
- Technical Skills: Strong proficiency with Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Networking: Basic understanding of TCP/IP, DNS, DHCP, and network troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Soft Skills: Ability to work independently and collaboratively within a diverse team structure.