Job Description
Are you looking for a stable, rewarding career in public service?
The Commonwealth of Pennsylvania is urgently seeking a skilled IT Support Specialist to join our dynamic team in Philadelphia. We offer a competitive salary, comprehensive health benefits, and a generous pension plan. This is an excellent opportunity to make a tangible impact while enjoying job security in a fast-paced government environment.
Why Join Us?
- Urgent Hiring: Immediate openings available for qualified candidates.
- Competitive Compensation: Salary range $60,000 - $80,000 based on experience.
- Benefits: Full medical, dental, vision, and paid time off.
Job Summary:
We are looking for a proactive problem-solver to provide technical support and infrastructure maintenance for our state employees. If you excel in a fast-paced environment and want to serve the public, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network peripherals.
- Manage and maintain user accounts, Active Directory permissions, and security protocols.
- Install, configure, and troubleshoot desktop environments, printers, and mobile devices.
- Respond to and resolve help desk tickets and service requests in a timely manner.
- Document technical issues, resolutions, and standard operating procedures.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Assist in the rollout of new technology initiatives across the department.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent military technical experience.
- CompTIA A+ Certification preferred (or equivalent hands-on experience).
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent verbal and written communication skills for training and support.
- Ability to work independently and manage time effectively in a multi-task environment.
- Ability to pass a standard background check and drug screening.