Job Description
Join a stable and rewarding career in public service. We are seeking a detail-oriented IT Support Specialist to join the Texas Department of Information Resources. This is a fantastic opportunity to work within a state government agency that values employee well-being and offers weekly pay for your hard work.
As part of our team, you will play a crucial role in maintaining the technological infrastructure that supports state operations. Enjoy the peace of mind that comes with comprehensive benefits, job security, and a supportive work environment.
Why You'll Love This Role:
- Weekly Payroll: Get paid every week with no waiting periods.
- Excellent Benefits: Includes health, dental, vision, and a robust retirement plan (TRS).
- Paid Time Off: Generous vacation and sick leave accrual.
- Growth Opportunities: Clear pathways for advancement within the state system.
Key Responsibilities:
- Provide tier 2 and tier 3 technical support to internal government staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including troubleshooting printers, workstations, and network connectivity.
- Assist with the deployment and configuration of new hardware and software for agency personnel.
- Maintain accurate records of incidents, resolutions, and asset inventories in the state asset management system.
- Collaborate with the IT team to implement security patches and ensure compliance with state data privacy regulations.
- Conduct basic training sessions for end-users on new software applications and security protocols.
Qualifications:
- Associate degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with ticketing systems (e.g., ServiceNow) is a plus.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be able to pass a background check and drug screen as required for state employment.
Responsibilities
- Provide tier 2 and tier 3 technical support to internal government staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including troubleshooting printers, workstations, and network connectivity.
- Assist with the deployment and configuration of new hardware and software for agency personnel.
- Maintain accurate records of incidents, resolutions, and asset inventories in the state asset management system.
- Collaborate with the IT team to implement security patches and ensure compliance with state data privacy regulations.
- Conduct basic training sessions for end-users on new software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with ticketing systems (e.g., ServiceNow) is a plus.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be able to pass a background check and drug screen as required for state employment.