Job Description
Join California's premier state government agency as a Weekend Remote IT Support Specialist! Enjoy exceptional benefits including comprehensive health insurance, generous retirement plans, paid time off, and tuition reimbursement. This role offers the stability of public service with the flexibility of weekend remote work. You'll be part of a mission-driven team supporting critical infrastructure while maintaining work-life balance.
Why This Role Stands Out:
- Premium state benefits package (health/dental/vision)
- Paid holidays + 15 days annual leave
- CalPERS pension plan
- Remote work flexibility
- Professional development funding
Responsibilities
- Provide remote technical support for state employees during weekend shifts (Sat-Sun)
- Resolve hardware/software issues via phone, chat, and remote accessManage Active Directory accounts and permissions
- Deploy and configure new equipment statewide
- Document incidents and maintain ticketing system
- Collaborate with on-call teams for escalated issues
- Ensure compliance with state security protocols
Qualifications
- 3+ years of IT support experience
- CompTIA A+/Network+ certification required
- Weekend shift availability (mandatory)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Knowledge of Windows 10/11 and enterprise environments
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- California residency required for state benefits eligibility