Job Description
Join Florida's premier state government agency and make an immediate impact! We're seeking a dynamic IT Support Specialist to join our remote team and deliver exceptional technical services to state employees. This is a rare opportunity to contribute to public service while enjoying flexible remote work and competitive benefits. If you're passionate about technology and community service, apply today!
Why Work With Us?
- Immediate hire position with full state benefits
- 100% remote work opportunity
- Professional development funding
- Pension plan and retirement benefits
- Work-life balance with flexible scheduling
Responsibilities
- Provide Tier 2-3 technical support for state employees via phone, email, and remote desktop
- Deploy and configure hardware/software solutions across state agencies
- Monitor network security and implement cybersecurity protocols
- Document technical issues and maintain accurate knowledge base entries
- Collaborate with IT teams to resolve complex system outages
- Train end-users on new technologies and security best practices
- Conduct system audits and recommend infrastructure improvements
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of experience in technical support or system administration
- CompTIA Network+ or Security+ certification (or equivalent)
- Proficiency in Windows 10/11, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira)
- Strong written and verbal communication skills
- Ability to obtain and maintain state security clearance
- Florida residency required at time of hire