Job Description
Are you seeking a stable career with a prestigious public sector organization? The Washington State Department of Transportation is currently hiring for a Night Shift Customer Service Representative in Seattle, WA. This is an excellent opportunity to join a team dedicated to public service while enjoying the security of a state government position.
We are looking for dedicated individuals to support our operations during the evening hours. If you thrive in a structured environment and want to make a tangible impact on your community, we want to hear from you.
Why Join Us?
- Competitive hourly wage with comprehensive benefits package.
- Job security and stability within the State Government sector.
- Opportunities for professional development and advancement.
Responsibilities
- Provide exceptional customer service to the public via phone, email, and in-person during the night shift.
- Process and update customer information accurately within the state database systems.
- Resolve inquiries and complaints regarding state services and transportation policies.
- Perform routine data entry tasks to maintain compliance with government regulations.
- Collaborate with day shift teams to ensure a seamless handover of operations.
- Adhere to all agency protocols, safety standards, and confidentiality agreements.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or public contact roles preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision.
- Pass a background check and drug screen.