Job Description
Are you looking for a meaningful career in public service? The Massachusetts Department of Revenue is currently seeking a dedicated Customer Service Representative to join our high-impact team. In this role, you will be the primary point of contact for taxpayers, ensuring a smooth and efficient experience during our critical weekend operations.
We offer a comprehensive benefits package, including health insurance, a pension plan, and generous paid time off. If you have a passion for helping the community and thrive in a dynamic environment, we encourage you to apply for this weekend shift opportunity.
Responsibilities
- Provide exceptional, empathetic, and accurate service to taxpayers via phone, email, and in-person inquiries.
- Process tax payments, applications, and correspondence efficiently and securely.
- Resolve complex taxpayer issues and escalate matters to senior staff when necessary.
- Verify and update taxpayer information within state databases with strict adherence to confidentiality laws.
- Assist in the training and onboarding of new weekend staff members.
- Ensure the lobby and service counters are organized and welcoming during peak weekend hours.
- Maintain accurate records of all interactions and transactions in the department's CRM system.
Qualifications
- High school diploma or GED equivalent required; Associate's degree or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service, public administration, or a related field.
- Strong verbal and written communication skills with the ability to explain complex regulations simply.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and government database systems.
- Must be available to work rotating weekend shifts (Saturday and Sunday) and holidays as required.
- Ability to work independently with high attention to detail and accuracy.