Job Description
Are you looking for stable employment with the federal government? GovCare Solutions is seeking dedicated professionals to join our night shift team in Tampa, FL. This is an excellent opportunity to serve your country while enjoying a predictable work schedule and significant benefits package.
As a Federal Night Shift Representative, you will be the voice of the agency, providing essential services to the public during critical evening hours. We value reliability, professionalism, and the ability to work independently in a fast-paced environment.
Responsibilities
- Answer and screen incoming calls and inquiries regarding federal programs and services.
- Resolve complex issues and escalate them to the appropriate supervisors when necessary.
- Maintain accurate and confidential records of all interactions in the federal database.
- Ensure strict compliance with all federal regulations and internal quality assurance standards.
- Provide exceptional customer service to citizens during high-volume evening hours.
Qualifications
- United States Citizenship is required for this federal position.
- Ability to pass a government background check and drug screening.
- Availability to work rotating night shifts (e.g., 6 PM - 2 AM).
- Strong verbal communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and computer systems.