Job Description
Are you looking for a stable, rewarding career in public service? The San Jose Department of Motor Vehicles is currently hiring Customer Service Representatives. We are seeking enthusiastic individuals who are eager to start immediately. No prior experience is required—we provide comprehensive training to help you succeed in this vital role serving the community.
In this position, you will be the first point of contact for thousands of residents, ensuring they receive accurate information and efficient service regarding licensing, vehicle registration, and DMV policies.
Responsibilities
- Customer Interaction: Greet and welcome visitors warmly, answering inquiries and directing them to the appropriate service windows.
- Transaction Processing: Assist customers with DMV transactions such as driver’s license renewals, vehicle title transfers, and registration updates.
- Payment Handling: Process cash, credit card, and check payments accurately while adhering to strict financial security protocols.
- Record Keeping: Update customer information in the internal database and maintain organized filing systems.
- Problem Resolution: Address customer complaints or issues professionally and escalate complex matters to supervisors when necessary.
- Workflow Support: Help maintain a clean, organized lobby environment and assist with administrative duties to ensure smooth operations.
- Compliance: Ensure all customer data is handled in compliance with state privacy and security regulations.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: Previous customer service experience is preferred but not mandatory; we value attitude over experience.
- Skills: Basic computer literacy and typing skills are required.
- Communication: Strong verbal communication skills with the ability to explain complex information clearly to diverse populations.
- Availability: Ability to work a full-time schedule, including some weekends and holidays as required by the department.
- Language: Bilingual skills (Spanish/English) are a significant plus.